Refund & Return Policy

1. Service Description

GigSentry provides a digital service that monitors Upwork job postings and sends instant notifications to users based on their custom search criteria. As a service provider, we operate in compliance with EU Consumer Rights Directive and applicable consumer protection laws.

3. How to Exercise Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by:

• Sending an email to: info@gigsentry.com
• Using our contact form on the Contact page
• Sending a written notice to our address (see Contact page)

Please include your name, email address, order number, and the date of purchase in your withdrawal notice.

4. Refund Process

Upon receiving your valid withdrawal notice, we will process your refund within 14 days. The refund will be made using the same payment method you used for the original transaction.

5. Partial Refunds

If you have used our service before exercising your right of withdrawal, you will be charged proportionally for the service used. The calculation will be based on:

• The number of days the service was active
• The subscription plan price

Example: If you purchased a monthly subscription for €10 and withdraw after 7 days, you will be refunded approximately €7.67 (23 days of unused service).

6. Subscription Cancellations

You can cancel your subscription at any time from your account settings. Upon cancellation:

• Your service will remain active until the end of your current billing period
• You will not be charged for subsequent periods
• No refund will be provided for the current billing period (unless within the 14-day withdrawal period)

7. Exceptions to Right of Withdrawal

The right of withdrawal cannot be exercised for:

• Services that have been fully performed with your consent before the withdrawal period ends
• Services priced according to financial market fluctuations

8. Delivery of Service

As a digital service, GigSentry is delivered instantly upon account creation and payment confirmation. There is no physical delivery involved. You will receive:

• Immediate access to your account dashboard
• Email confirmation with account details
• Ability to set up job search notifications immediately

9. Money-Back Guarantee

In addition to your legal right of withdrawal, we offer a satisfaction guarantee. If you're not satisfied with our service for any reason, please contact our support team. We're committed to resolving any issues and ensuring your satisfaction.

10. Dispute Resolution for EU Customers

If you have any complaints or disputes regarding refunds, you may:

• Use the European Commission's Online Dispute Resolution (ODR) platform athttps://ec.europa.eu/consumers/odr
• Contact your local consumer protection authority
• Contact us directly at info@gigsentry.com to resolve the issue

11. Contact Information

For any questions about refunds or to exercise your right of withdrawal: